Workplace Communication
Which response is best for an upset customer?
The situation
You need to exchange information with a colleague while work is underway.
Recommended Response
B. I understand this is frustrating. Let me check what happened.
Context matters. This is a recommendation for the situation described, not a rule for every interaction.
Why is B the recommended response?
Understanding this situation
This acknowledges the frustration and offers a practical next step.
Practice. Speak. Improve. — Spekero Playground
