Feelings in Conversation
Which response is best when someone says they are hurt?
The situation
Someone's feelings are part of the discussion, but it is not yet clear how to talk about them.
Recommended Response
A. I am sorry it landed that way. Can you tell me what hurt?
Context matters. This is a recommendation for the situation described, not a rule for every interaction.
Why is A the recommended response?
Understanding this situation
This response stays open and tries to understand the impact.
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