Professional Speaking Styles
Which speaking style is being described? "Before suggesting a solution, you ask a customer, 'What outcome matters most to you before we choose the next step?'"
The situation
Before suggesting a solution, you ask a customer, 'What outcome matters most to you before we choose the next step?'
Recommended Response
A. Consultative
Context matters. This is a recommendation for the situation described, not a rule for every interaction.
Why is A the recommended response?
Understanding this situation
This is consultative because the speaker asks for input before giving advice or making a decision. It helps the other person feel involved and understood.
Practice. Speak. Improve. — Spekero Playground
